Did you request a voucher for your order of a postponed or canceled event? After requesting it you should have received an email confirming your choice. If you have not, please check here to see if you can request it again.

After you've submitted your request, it might be approved automatically, or it might take a few weeks. Once approved you will receive an email with the voucher code. If you have lost the email, you can request it again here.

Do you wish to cancel your voucher request?

If it is possible, these are the options available for you:

• If you want to attend the event next year, there is no need for you to fill in the voucher tool. Your tickets will remain valid for next year’s edition.
• In case you want to change your original request, you need to fill in the voucher tool again. This is applicable when you want to change your original request (from donation, refund request or voucher) to a different request (to donation, refund request or voucher).

Keep in mind that different events might have different options regarding offering a refund, donation or voucher. The options that are available are shown in the voucher tool once you fill in your order number and mail address. You can find the link for the voucher tool here!