If your payment has been timed out or you have lost connection, always make sure to check if it has been deducted from your account. If this is the case, you should receive your tickets.

In the case that the payment has not been processed, please try again by placing a new order, as you only have one opportunity per order to make a successful payment. 

The connection to the payment server might have been lost due to your internet security settings. In that case, please check if you accept cookies per session and the settings of your firewall.