Please note that the message “Payment is being processed” at the end of the order checkout is not a confirmation that your order was successful. Your payment and order are not yet confirmed in that moment.

If a deduction has taken place via the payment method used, it generally means that the payment is on its way or has succeeded. When no successful payment is visible and you haven't received an order confirmation within 30 minutes you can assume that the payment has failed.

Unfortunately, it is not possible for us to offer you another opportunity to pay for this order.