Have you mistakenly personalised all your tickets to the same name?

Not to worry! For most events, having all tickets personalised to the main buyer’s name is not a problem. This will not cause any issues and the tickets can still be used. They just need to be managed and distributed by the main buyer of the order. 

How do I know for sure? 

In case multiple tickets for these events have the same name or same e-mail address, we advise you to first check your ‘My Order’ environment. You can reach this environment by clicking the ‘manage order’ button at the bottom of your confirmation e-mail. 

In your My Order, you can check if the option to manually change the name on your tickets yourself is available by clicking on ‘more actions’.

If a Name Change is available, follow option 1. If it is not, follow option 2. 

1. Name change is available! 

• After clicking on the name change tool, enter the email address of the new ticket holder. 

• Pay the transaction (the name change will be done once the order is completed/paid). 

• You will be taken to a new "My Order" page and you will see that the ticket has been sent to the new ticket holder. Select "Confirm" to complete the name change.

• Please note that the new order will remain in the name of the primary purchaser of the original order. The name change is also paid for by the original order buyer.

2. Name change is not available

If there is no ‘more actions’ button, or no ‘name change’ available, please contact us through our contact form. We will check the requirements of the event and will help you personalise your tickets, if necessary!  

Note: Personalisation is available only within certain dates depending on the event! Please make sure to fill in the requested information within this timeframe.